You don’t have to offer free cancellation. Consider this challenging proposition… charging a fee for cancellation of bookings is fair, reasonable and justifiable. Crazy? I don’t think so. While the big OTAs try to push for price parity and free cancellation, these practices are against the interests of tourism suppliers and erode the overall [...]
Image Source: Tourism Australia The scourge of discounting: At all costs, avoid the race to the bottom We all think about the cost of an item before we buy it, but we don't buy it just because of what it costs. The same applies to travel. To attract bookings, you’re competing with [...]
Connect and prosper. Why getting to know your guests is so important. Running a tourism business means you are operating in a very competitive and dynamic market. Fundamentally, what you are competing for, is the attention of travellers looking for unique experiences. Connecting with those that book with you plays a pivotal role in [...]
Why ‘Know Your Customer’ details are essential for online merchant accounts and payments. One of the most often asked questions when setting up Tourism Exchange Australia accounts is “why does establishing an online payment facility, like Stripe or Payrix, require so much detailed info?” Let me explain. In our contemporary world dominated by online [...]
Best practice in managing your Tourism business in peak season. This summer looks like delivering the surge of tourists we were hoping for, all eager to explore our diverse landscapes, pristine beaches, vibrant cities and relaxed country towns. Whether you run an accommodation or activity business, summer holiday season presents both opportunities and challenges. [...]
It seems summer has already started. That means our holiday season is almost here. Most of us are frothing for our well-earned December/January break, whether it’s a relaxing holiday at the beach, getting together with family and friends (less relaxing!), or exploring new experiences or places. As a tourism operator, your task is to [...]
El Questro Homestead, Luxury Lodges of Australia, Western Australia A few weeks ago, I spoke with the owner of one a small boutique hotel connected to TXA. It’s in a destination popular with both international and domestic tourists. We discussed the challenges of the last few years and what’s happening right now. [...]
Like it or not, we operate our tourism businesses in the digital age. Your website serves as a virtual storefront, giving visitors a glimpse of the travel experience they are considering booking. Crafting a captivating website is crucial to attracting and engaging potential travellers. You only get one shot at a first impression, so [...]
As summer approaches, it looks like being a ‘cracker’. Long and hot! Now’s the time to gear up for an influx of ‘bookers’ eager to soak up the sun, surf, and the unique experience your holiday home can offer. Your task is to ensure that your property is summer-ready to attract guests and provide [...]
If there is one social media platform you should use for a tourism business, it is Instagram. And when you use it, you need to think strategically when creating your profile, sharing content, and connecting with your audience. Here's a list of things to consider that will help you set up and actively manage [...]