Misc

I get most of my online bookings through channels like Airbnb/Expedia/Booking.com/Viator. Are they distributors on your system?

By |2024-02-29T07:46:33+00:00June 28th, 2017|, , |

Yes. These are what is termed Online Travel Agents (OTAs) available for you to connect to via TXA. These are typically distributors that take payment and manage the customer. TXA automatically delivers your rates and availability to OTAs and places OTA bookings back into your booking system.

What is a payment gateway?

By |2017-06-28T07:47:41+00:00June 28th, 2017|, |

A payment gateway is the technology that actually processes and passes the payment securely and seamlessly into your bank account. Payment gateways must be approved and authorised to operate on the basis of very strict security criteria.

What is the transaction fee?

By |2017-06-28T07:46:52+00:00June 28th, 2017|, , |

A small fee charged by our gateway to protect you against card fraud and to absolutely securely process the customer’s credit card payment automatically and directly into the operator’s bank account. Customers credit card details are not captured, stored held or ‘passed on’ the way channel managers work (which is highly risky and potentially illegal). [...]

What does an online payment facility cost?

By |2023-08-08T02:09:59+00:00June 28th, 2017|, |

Online payment facilities have a merchant transaction fee set by the card issuer. Card transaction fees apply whether if you accept payment by card whether processed using EFTPOS or online payment facility. Online payment facility is typically less expensive than EFTPOS because you don’t have to rent a terminal.

I am on the road a lot of the time and not near my computer, what if I receive a phone booking?

By |2017-06-28T07:39:56+00:00June 28th, 2017|, |

There is an SMS service that can notify you of any online bookings received. Availability is automatically updated. If you are away from the office when you receive an 'offline' phone enquiry, you can use any internet connection, including a smartphone, to check your availability via your My Booking Pages, and close-out the room until you can enter your [...]

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